Frequently Asked Questions

We've compiled a list of the questions we hear most often. If your question isn't included, our team is always available via phone or chat to assist you.

Orders

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support PayPal, Apple Pay, and Google Pay for fast and secure checkout.

What is your return policy?

We offer a 30-day return window on most unused and unopened items. If your product arrives damaged or defective, please contact us within 7 days so we can make it right.
Note: Certain items such as food, treats, or customized products may be final sale depending on the manufacturer.

Can I change or cancel my order?

Orders can be changed or canceled within 12 hours of being placed, as long as they haven’t begun processing. If your order has already shipped, we’ll be happy to help you with a return once it arrives.

Products

How do I set up my new device?

Each product comes with its own quick-start guide. Simply follow the instructions included in the box. If you need help or misplaced your guide, reach out to our support team and we’ll send you a digital copy or walk you through setup.

Do you offer warranties on your products?

Many of our products include amanufacturer’s warranty. Warranty length and coverage vary by brand. For specific details, check the product page or contact our support team we’re happy to verify warranty info for you.

Shipping

Do you ship internationally?

At this time, we offer shipping within theUnited States only. International shipping may be added in the future as we expand.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with atracking link. You can click the link anytime to see real-time updates on your shipment’s status.